Returns Policy

Change or Cancel Order

You can change or cancel an order prior to it being dispatched from our warehouse. If the order has been dispatched, you can return the goods to us, and we will organize a refund. Your refund will be processed once the item has been inspected to ensure it is intact and in its original packaging.

All returns should be sent to the address below:

Expert Ireland Web Warehouse
Cloncollig Industrial Estate,
Tullamore, Co. Offaly
R35V8N5

For any queries, contact us on (057) 93 01100 or email us at info@expert.ie

Your Right To Cancel Your Order

When you make a purchase online, you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Expert. It is your responsibility to take reasonable care of the goods prior to returning them.

If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 7 days of receipt of the appliance.

Please note:

a) You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned & an inspection being carried out.

b) Hygiene seals on any personal care products such as shavers, hair styling products, etc. must be intact.

c) Tamper seals on technology products such as tablets, laptops & phones must be intact.

d) Customised or personalised goods cannot be refunded or exchanged. You, the customer, are responsible for the due care of the products being returned.

Refunds

Once the item has been returned to our Head Office and an inspection has taken place, refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.

Return of Faulty Goods

If a product is defective in any way, please arrange to return the item by contacting us. Please note that you are responsible for the cost of returning the item to Expert. An acknowledgment of your request to return will be provided. We will either deliver a new product to you or refund you the cost of the product. Please do not bring faulty items back to any of the Expert stores. In some cases, an inspection of the product by a qualified engineer may be required. A repair or replacement product may be offered. Standard delivery charges will be refunded.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond our control. If items are deemed to have been damaged due to misuse or accident, or in cases where your statutory rights or any manufacturer’s warranty do not apply; you may be required to pay labour, assessment, and/or freight charges.

We recommend that you back up data stored on any device prior to sending it back for repair, as the repair or replacement may result in a loss of said data. This includes files stored on hard drives, photos, and music stored on mobile devices. We will not be responsible for any data loss.

Your Consumer Rights

Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act, the purchaser of goods has a number of rights, including that;

a) Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability, and their price; and

b) Goods must be fit for their purpose – they must do what they are reasonably expected to do;

c) Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.